Added: I would not bring rabbits anywhere else in Rochester. Dr. Scarpulla and staff helped care for my bunnies and guinea pig after they were affected by an electrical fire. I was out of town and they squeezed my pets in immediately and checked them out and bathed them because they were completely covered in smoke. My family brought they in and were planning on covering the costs for me and instead they did not charge us at all and it was $400 in services from checking their lungs, etc. THEN the front desk staff created a fundraiser for us and a bunch of families donated. I’m glad to be part of the Southtowne community.
I moved my rabbits here from another vet I wasn’t happy with- Very happy with staff and services from the front desk staff to the techs and vets here. I put the wrong time in my calendar and they even accommodated me which was amazing because I had to take the morning off work. I asked about rabbit vaccine and they said they had a list I could get on but ordered them almost immediately and called me when they were in. Edit: when my rabbit passed the care they gave helped me get through it. My other rabbits and guinea pig still get great care here including vaccines, nail trims, teeth check, prescribing antibiotics immediately whenever risk if infection, and shaving my rabbit that I adopted matted.
